1. Which THREE are major types of E-Commerce models?
a) B2B (Business-to-Business)
b) B2C (Business-to-Consumer)
c) C2C (Consumer-to-Consumer)
d) G2E (Government-to-Employee)
Answers: a) B2B (Business-to-Business), b) B2C (Business-to-Consumer), c) C2C (Consumer-to-Consumer)

2. Select THREE primary objectives of E-Governance.
a) To make government processes more efficient.
b) To provide transparent services to citizens.
c) To reduce the operational cost of government.
d) To increase the number of physical government offices.
Answers: a) To make government processes more efficient, b) To provide transparent services to citizens, c) To reduce the operational cost of government

3. Which THREE are popular electronic payment methods in India?
a) Credit/Debit Cards
b) Unified Payments Interface (UPI)
c) Digital Wallets (e.g., Paytm)
d) Postal Money Order
Answers: a) Credit/Debit Cards, b) Unified Payments Interface (UPI), c) Digital Wallets (e.g., Paytm)

4. Identify THREE key services provided under the G2C model.
a) Online registration for birth/death certificates.
b) Filing income tax returns.
c) Applying for a passport.
d) Online bidding for industrial land.
Answers: a) Online registration for birth/death certificates, b) Filing income tax returns, c) Applying for a passport

5. Which THREE are significant challenges for the growth of E-Commerce?
a) Cybersecurity and fraud risks.
b) Logistics and delivery network.
c) Lack of touch and feel experience.
d) Abundance of unlimited bandwidth.
Answers: a) Cybersecurity and fraud risks, b) Logistics and delivery network, c) Lack of touch and feel experience

6. Select THREE pillars of the Digital India programme.
a) Broadband Highways
b) Universal Access to Mobile Connectivity
c) e-Kranti (Electronic Delivery of Services)
d) Promotion of Cable Television
Answers: a) Broadband Highways, b) Universal Access to Mobile Connectivity, c) e-Kranti (Electronic Delivery of Services)

7. Which THREE are essential security measures for an E-Commerce website?
a) SSL Certificate
b) Strong Firewall
c) Secure Payment Gateway
d) Sharing user passwords via email
Answers: a) SSL Certificate, b) Strong Firewall, c) Secure Payment Gateway

8. Identify THREE benefits of E-Governance for citizens.
a) Saves time and reduces travel.
b) Increases transparency and reduces corruption.
c) Provides 24/7 access to information and services.
d) Guarantees immediate resolution of all grievances.
Answers: a) Saves time and reduces travel, b) Increases transparency and reduces corruption, c) Provides 24/7 access to information and services

9. Which THREE technologies form the backbone of E-Commerce?
a) Internet
b) World Wide Web (WWW)
c) Database Management Systems
d) Steam Power
Answers: a) Internet, b) World Wide Web (WWW), c) Database Management Systems

10. Select THREE examples of M-Governance applications.
a) UMANG App
b) mKisan Portal for farmers
c) mPassport Seva
d) A physical common service center.
Answers: a) UMANG App, b) mKisan Portal for farmers, c) mPassport Seva

11. Which THREE are characteristics of the B2B E-Commerce model?
a) Involves large order values.
b) Focuses on long-term relationships.
c) Targets individual end consumers.
d) Often uses Electronic Data Interchange (EDI).
Answers: a) Involves large order values, b) Focuses on long-term relationships, d) Often uses Electronic Data Interchange (EDI)

12. Identify THREE stages in the E-Governance maturity model.
a) Presence (Information)
b) Interaction (Communication)
c) Transaction
d) Stagnation
Answers: a) Presence (Information), b) Interaction (Communication), c) Transaction

13. Which THREE are advantages of using a Digital Wallet?
a) Faster checkout process.
b) Reduced need to carry physical cards.
c) Often includes cashback and rewards.
d) Requires a stable internet connection for all transactions.
Answers: a) Faster checkout process, b) Reduced need to carry physical cards, c) Often includes cashback and rewards

14. Select THREE initiatives that are part of E-Governance in India.
a) Aadhaar
b) Goods and Services Tax (GST) Portal
c) DigiLocker
d) A private online shopping sale.
Answers: a) Aadhaar, b) Goods and Services Tax (GST) Portal, c) DigiLocker

15. Which THREE are critical for building customer trust in E-Commerce?
a) Clear product descriptions and images.
b) Customer reviews and ratings.
c) A transparent return and refund policy.
d) Hidden contact information.
Answers: a) Clear product descriptions and images, b) Customer reviews and ratings, c) A transparent return and refund policy

16. Identify THREE functions of Common Service Centres (CSCs).
a) Delivering G2C services in rural areas.
b) Acting as internet access points.
c) Providing digital literacy.
d) Manufacturing smartphones.
Answers: a) Delivering G2C services in rural areas, b) Acting as internet access points, c) Providing digital literacy

17. Which THREE are risks associated with online transactions?
a) Phishing attacks.
b) Identity theft.
c) Credit card fraud.
d) Getting a product delivered on time.
Answers: a) Phishing attacks, b) Identity theft, c) Credit card fraud

18. Select THREE services available on the IRCTC website.
a) Booking train tickets.
b) Booking flight tickets.
c) Ordering food for a journey.
d) Filing an income tax return.
Answers: a) Booking train tickets, b) Booking flight tickets, c) Ordering food for a journey

19. Which THREE are components of the E-Commerce supply chain?
a) Supplier
b) Online Storefront (Website)
c) Payment Processor
d) Delivery Logistics
Answers: a) Supplier, b) Online Storefront (Website), d) Delivery Logistics

20. Identify THREE key features of the Aadhaar system.
a) Biometric authentication.
b) Unique 12-digit number.
c) Proof of citizenship.
d) Demographics data capture.
Answers: a) Biometric authentication, b) Unique 12-digit number, d) Demographics data capture

21. Which THREE are types of E-Governance interactions?
a) G2C (Government to Citizen)
b) G2B (Government to Business)
c) G2G (Government to Government)
d) C2B (Consumer to Business)
Answers: a) G2C (Government to Citizen), b) G2B (Government to Business), c) G2G (Government to Government)

22. Select THREE challenges in implementing E-Governance.
a) Digital Divide.
b) Lack of IT infrastructure in remote areas.
c) Resistance to change in government departments.
d) Overwhelming support from all citizens without any awareness campaigns.
Answers: a) Digital Divide, b) Lack of IT infrastructure in remote areas, c) Resistance to change in government departments

23. Which THREE are essential for a website to be E-Commerce enabled?
a) Product Catalog
b) Shopping Cart
c) Payment Gateway Integration
d) A physical store location
Answers: a) Product Catalog, b) Shopping Cart, c) Payment Gateway Integration

24. Identify THREE benefits of the 'e-Office' system for government functioning.
a) Faster file movement.
b) Reduced paper consumption.
c) Improved tracking of files.
d) Increased physical storage needs.
Answers: a) Faster file movement, b) Reduced paper consumption, c) Improved tracking of files

25. Which THREE are online marketing techniques used in E-Commerce?
a) Search Engine Optimization (SEO)
b) Email Marketing
c) Social Media Marketing
d) Door-to-door sales
Answers: a) Search Engine Optimization (SEO), b) Email Marketing, c) Social Media Marketing

26. Select THREE correct statements about the IT Act, 2000.
a) It provides legal recognition to electronic records.
b) It defines digital signatures.
c) It deals with cybercrime and penalties.
d) It mandates that all business must be done online.
Answers: a) It provides legal recognition to electronic records, b) It defines digital signatures, c) It deals with cybercrime and penalties

27. Which THREE are features of a secure E-Commerce transaction?
a) URL begins with 'https://'.
b) A padlock icon in the browser address bar.
c) Use of two-factor authentication for payments.
d) The website asks you to email your credit card details.
Answers: a) URL begins with 'https://', b) A padlock icon in the browser address bar, c) Use of two-factor authentication for payments

28. Identify THREE services provided by the UMANG app.
a) Aadhaar services.
b) EPFO (Employee Provident Fund) services.
c) PAN card services.
d) Booking a hotel room on a private website.
Answers: a) Aadhaar services, b) EPFO (Employee Provident Fund) services, c) PAN card services

29. Which THREE are goals of the 'e-Kranti' pillar under Digital India?
a) Electronic Delivery of Services.
b) Integration of services and platforms.
c) Leveraging GIS for decision support.
d) Promoting the use of typewriters.
Answers: a) Electronic Delivery of Services, b) Integration of services and platforms, c) Leveraging GIS for decision support

30. Select THREE examples of C2C E-Commerce platforms.
a) OLX
b) Quikr
c) eBay (Auction model)
d) Amazon Business
Answers: a) OLX, b) Quikr, c) eBay (Auction model)

31. Which THREE are responsibilities of an E-Commerce business towards its customers?
a) Protecting customer data privacy.
b) Delivering products as described.
c) Providing secure payment options.
d) Guaranteeing that products will never be returned.
Answers: a) Protecting customer data privacy, b) Delivering products as described, c) Providing secure payment options

32. Identify THREE ways E-Governance helps in reducing corruption.
a) By minimizing human interface.
b) By bringing transparency in processes.
c) By automating approval workflows.
d) By encouraging manual file processing.
Answers: a) By minimizing human interface, b) By bringing transparency in processes, c) By automating approval workflows

33. Which THREE are critical for the 'Last Mile' connectivity in E-Governance?
a) Common Service Centres (CSCs)
b) Mobile Internet Penetration
c) Digital Literacy
d) High-Speed Rail Network
Answers: a) Common Service Centres (CSCs), b) Mobile Internet Penetration, c) Digital Literacy

34. Select THREE technologies used in M-Governance.
a) Mobile Apps
b) SMS/USSD
c) IVR (Interactive Voice Response)
d) Fax Machines
Answers: a) Mobile Apps, b) SMS/USSD, c) IVR (Interactive Voice Response)

35. Which THREE are elements of a good E-Commerce product page?
a) High-quality images from multiple angles.
b) Detailed product description and specifications.
c) Customer reviews and Q&A section.
d) Blurry, single image of the product.
Answers: a) High-quality images from multiple angles, b) Detailed product description and specifications, c) Customer reviews and Q&A section

36. Identify THREE projects under the National e-Governance Plan (NeGP).
a) e-District
b) MCA21
c) Passport Seva Project
d) SpaceX
Answers: a) e-District, b) MCA21, c) Passport Seva Project

37. Which THREE are advantages of E-Commerce for sellers?
a) Lower setup and operational costs compared to physical stores.
b) Access to a global market.
c) Ability to gather customer data for analytics.
d) Immediate face-to-face customer feedback.
Answers: a) Lower setup and operational costs compared to physical stores, b) Access to a global market, c) Ability to gather customer data for analytics

38. Select THREE challenges related to data protection in E-Governance.
a) Ensuring privacy of citizen data.
b) Preventing unauthorized access to databases.
c) Securing data during transmission.
d) Encouraging sharing of Aadhaar numbers publicly.
Answers: a) Ensuring privacy of citizen data, b) Preventing unauthorized access to databases, c) Securing data during transmission

39. Which THREE are features of the DigiLocker system?
a) Secure cloud-based storage for documents.
b) Issuance of authentic digital documents.
c) Sharing of documents with registered entities.
d) Storage of physical cash and jewellery.
Answers: a) Secure cloud-based storage for documents, b) Issuance of authentic digital documents, c) Sharing of documents with registered entities

40. Identify THREE key performance indicators (KPIs) for an E-Commerce website.
a) Conversion Rate
b) Shopping Cart Abandonment Rate
c) Average Order Value
d) Number of employees in the company.
Answers: a) Conversion Rate, b) Shopping Cart Abandonment Rate, c) Average Order Value

41. Which THREE are types of E-Commerce business models based on revenue?
a) Sales Model (e.g., Amazon)
b) Subscription Model (e.g., Netflix)
c) Advertising Model (e.g., Google)
d) Barter System Model
Answers: a) Sales Model (e.g., Amazon), b) Subscription Model (e.g., Netflix), c) Advertising Model (e.g., Google)

42. Select THREE services that fall under the G2B model.
a) Online company registration (MCA21).
b) E-filing of taxes and returns.
c) Online application for a voter ID.
d) Online tender publication and bidding.
Answers: a) Online company registration (MCA21), b) E-filing of taxes and returns, d) Online tender publication and bidding

43. Which THREE are essential for creating an inclusive E-Governance framework?
a) Multilingual support on portals.
b) Accessibility for persons with disabilities.
c) Services only in English.
d) Awareness campaigns in rural areas.
Answers: a) Multilingual support on portals, b) Accessibility for persons with disabilities, d) Awareness campaigns in rural areas

44. Identify THREE components of the IT infrastructure for E-Governance.
a) Data Centres
b) State Wide Area Network (SWAN)
c) Secure Communication Network
d) Manual Typewriters
Answers: a) Data Centres, b) State Wide Area Network (SWAN), c) Secure Communication Network

45. Which THREE are common E-Commerce customer concerns?
a) Product quality and authenticity.
b) Data privacy and security.
c) Delivery time and cost.
d) The ability to negotiate the price in real-time.
Answers: a) Product quality and authenticity, b) Data privacy and security, c) Delivery time and cost

46. Select THREE benefits of the Unified Payments Interface (UPI).
a) Instant money transfers.
b) Single identifier for multiple bank accounts.
c) Operates 24/7, including holidays.
d) Requires writing a physical cheque.
Answers: a) Instant money transfers, b) Single identifier for multiple bank accounts, c) Operates 24/7, including holidays

47. Which THREE are stages in an online customer's journey?
a) Awareness (Discovering the product)
b) Consideration (Reading reviews, comparing)
c) Purchase (Completing the transaction)
d) Ignoring the website completely.
Answers: a) Awareness (Discovering the product), b) Consideration (Reading reviews, comparing), c) Purchase (Completing the transaction)

48. Identify THREE roles of a 'Web Hosting' provider for E-Commerce.
a) Storing website files on a server.
b) Ensuring the website is accessible on the internet.
c) Providing bandwidth for traffic.
d) Designing the website's user interface.
Answers: a) Storing website files on a server, b) Ensuring the website is accessible on the internet, c) Providing bandwidth for traffic

49. Which THREE are principles of the 'Digital India' programme?
a) Infrastructure as a Utility to Every Citizen.
b) Governance and Services on Demand.
c) Digital Empowerment of Citizens.
d) Promotion of Physical Documentation.
Answers: a) Infrastructure as a Utility to Every Citizen, b) Governance and Services on Demand, c) Digital Empowerment of Citizens

50. Select THREE examples of how GIS is used in E-Governance.
a) Planning infrastructure projects.
b) Disaster management.
c) Land record management.
d) Sending bulk emails.
Answers: a) Planning infrastructure projects, b) Disaster management, c) Land record management